You will see these changes become available in your instance in the coming 2-4 weeks. Some will automatically appear and some will need to be turned on by an admin in the Incident management tab under Project Settings. Please note, all incidents that originate in Jira Service Management will now be managed in your Incident queue.
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Can't find the customer issue you've been working on? This page will show you how to search for issues in Jira Service Management. Any agent can search for issues, although they will only see results from projects they have access to.In the following section, you'll learn how to run a search and use the search results.
Assets is part of Jira Service Management Data Center 4.15 and later, but you can also download it at no extra cost for earlier versions of Jira Service Management Data Center, and also for Jira Software Data Center. If you’re on one of these earlier versions, it’s best to see our FAQ for answers to any questions you might have.

How to migrate Jira Service Management data using the Jira Cloud Migration Assistant. The Jira Cloud Migration Assistant enables you to easily migrate Jira Service Management projects, users, groups, and customers. Here’s a high level view of the process: Select your destination cloud site; Choose your migration options; Check for errors

From your service project, go to Project settings , and then Request types. Select Create request type. From here, you can select Create custom to build your own request type, or Jira admins can select Create from template to use templates designed for different teams and use cases to quickly create a new request type that can be edited later.

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how to use jira service management